Customers can request cancellation or partial refund review from the order page.
Refund policy
Refund Policy
This policy explains how Canadian Brand Forge handles failed payments, failed delivery, partial delivery, cancellations, wallet credits, and refund review.
Approved cancellation amounts can be credited to the customer wallet.
Delivery status, delivered count, start count, and customer URL state are reviewed before approval.
1. Failed payments
If a payment fails or is not confirmed, Canadian Brand Forge should not submit the order for fulfillment. Customers can return to checkout, select another payment method, or contact support if a bank, card, crypto wallet, or processor shows a pending charge.
2. Orders not yet submitted
If an order has not started fulfillment, support may cancel the affected item and refund the approved amount to wallet balance or the original payment method when the processor supports it.
3. Partial delivery or delivery cancellation
If delivery is cancelled, partial, failed, or otherwise blocked, Canadian Brand Forge can review the undelivered amount. Approved refunds may be based on the remaining undelivered quantity, delivery logs, and the customer package price.
4. Completed services
Completed services are generally not refundable because the ordered engagement or delivery has already been provided. If a serious delivery issue appears after completion, the customer should open a support ticket and provide the order reference, URL, and evidence so support can review the case.
5. Customer mistakes
Refunds may be denied where the customer submitted an incorrect URL, a private/deleted/restricted destination, a URL that does not match the service type, or content that changed while delivery was active. Customers should always verify the destination before checkout.
6. Chargebacks and abuse
Unauthorized chargebacks, refund abuse, duplicate claims, payment fraud, or attempts to receive both completed delivery and a refund may lead to account restriction, wallet hold, order suspension, or additional verification.
7. What support reviews
Refund review looks at the order status, package quantity, public URL, start count, delivered count, payment status, fulfillment logs, supplier response, customer messages, and whether the destination remained public and eligible during delivery.
Support may ask for screenshots, a corrected public URL, the order number, or a short explanation of what changed. The review cannot be completed properly if the customer deletes the destination or changes privacy before support checks it.
8. Wrong service or wrong destination
If a customer buys the wrong service, such as a profile package for a video link or a video package for a channel link, support may be able to cancel the item only if fulfillment has not started.
Once work has started on the destination submitted by the customer, refunds may be limited or denied. Customers should compare the service page title, package name, and URL field before payment.
9. Wallet credit rules
Approved refunds may be issued as wallet credit when that is faster, when the original payment method is unavailable, when the customer requests credit, or when the order was paid partly or fully with wallet balance.
Wallet credit can be used for future Canadian Brand Forge orders from the same customer account. Wallet credit is not a separate bank account and may be subject to fraud, chargeback, abuse, or account-security review.
10. Payment processor limits
Original-method refunds depend on the payment processor, settlement state, transaction age, currency handling, fraud review, and any processor limits that apply to the payment method.
If a processor marks a payment as pending, failed, held, disputed, or reversed, Canadian Brand Forge may need to wait for the processor state before approving or completing a refund.
11. Refill and correction before refund
Where a service supports refill, correction, or route review, support may try those options before approving a refund. This is common when an order is partially delivered, delayed, or affected by a temporary platform issue.
A refill or correction is not guaranteed for every service. It depends on the package, supplier response, fulfillment logs, destination status, and the time since delivery.
12. How to request review
Open the order from the customer dashboard and send a clear support message. Include the order number, public URL, service name, package quantity, payment state, and the exact issue you want reviewed.
Refund decisions are easier when the customer keeps the destination public and sends the request before making additional changes to the account, post, video, story, page, or channel.
13. Delayed orders
A delayed order is not automatically refundable. Support first checks whether the destination is public, whether the package is still active, whether the queue is moving, and whether the service has a temporary platform or supplier delay.
If the delay is reasonable for the package and service type, support may keep the order active. If the delay is outside normal handling and fulfillment has not started, cancellation or wallet credit may be reviewed.
14. Platform removals and counter changes
Social media platforms can remove content, hide counters, review activity, change public displays, limit visibility, or adjust metrics after delivery. Those platform decisions are outside Canadian Brand Forge control.
A refund is not guaranteed when a platform later changes a public counter or removes activity after the service was delivered. Support will review the order record, delivery evidence, and service terms for the package purchased.
15. Duplicate orders
If a customer places duplicate orders by mistake, support may cancel the duplicate only when it has not started fulfillment. The customer should contact support quickly and include both order numbers.
If both orders have started or completed, refund eligibility may be limited because each order may have already used fulfillment resources for the submitted destination.
16. Evidence needed for review
Useful evidence includes the order number, public URL, current destination status, payment confirmation, screenshots when relevant, and a clear description of the expected result versus the current result.
Do not send social media passwords, recovery codes, card numbers, private messages, or unrelated personal information. Refund review should be handled with the minimum information needed to evaluate the order.
17. Orders changed by the customer
Refund eligibility may change when the customer edits a username, deletes a post, changes a profile to private, removes a video, disables comments, changes story visibility, blocks access, or submits a different destination after fulfillment has started.
Support reviews the destination that was submitted at checkout. If the customer changes that destination, support may not be able to verify the original state or confirm the remaining quantity.
18. Refund timing after approval
An approved wallet credit can usually appear faster than an original-method refund. Original-method refunds depend on payment processor handling, bank handling, currency conversion, holidays, fraud checks, and transaction status.
Canadian Brand Forge can confirm that a refund was approved or submitted, but it cannot control how long a bank, card issuer, crypto network, or payment processor takes to display the final result.
19. Non-refundable situations after fulfillment
A refund is usually not available when the ordered quantity was delivered to the public destination submitted by the customer, when the service was completed before the request was opened, or when the customer received the selected package and later changed the destination.
A refund may also be denied when the customer expected a result that was not sold on the package page, such as guaranteed followers from views, guaranteed sales from likes, guaranteed search ranking, guaranteed monetization, or guaranteed viral reach.
Support can still review unusual cases, but the review starts with the order record. The service name, package quantity, destination URL, payment status, fulfillment state, and support history determine the available options.